Our office check-in app revealed these employee sentiments

p 1 contact tracing app

Because the Delta variant positive factors floor within the U.S., so too does the subject of reopening the office. On this time of uncertainty, many enterprise leaders are hitting pause or delaying their return-to-office plans. In some instances, the main target has been incorrectly positioned on deciding the best way to “get again” and never embracing the brand new evolution of labor and offering the help and suppleness staff are in search of.

We’ve encountered lots of these identical hurdles at PwC and whereas we’ve not too long ago made the choice to delay office reopenings till November 2021 at a minimal, the expertise we’ve got in place offers us the power to maintain security, well-being and suppleness for our staff and purchasers high of thoughts.

Throughout industries, executives are weighing which work association is finest for his or her enterprise. One factor that has given me confidence at PwC is our group’s reliance on rigorous applied sciences that assist construct belief amongst staff, hold office pointers intact, and supply extra choices to employees.


Expertise may help develop belief

This isn’t the final time executives will probably be put to the check. As we speak’s pandemic could possibly be tomorrow’s cyberattack or pure catastrophe. Regardless of the disaster, employers have to be ready to count on the sudden, and leverage expertise as a vital part of their emergency preparedness plans.

Knowledge performs a central position in these plans. It’s one of many few constants that companies have out there to them to make knowledgeable choices, and clarify them to their workforce. Leveraging individuals analytics and insights can even result in extra sustainable outcomes, serving to leaders spend money on applied sciences that staff usually tend to undertake. From each day well being surveys, to digital contact tracing and even vaccination passports, we see how placing expertise on the coronary heart of our hybrid work mannequin creates transparency and belief with staff.

Specializing in people makes for extra sustainable companies

The final 12 months has seen unparalleled resiliency from staff worldwide. Expertise has helped reimagine the best way staff can proceed to ship profitable work, whilst they navigated a pandemic. In a digital setting, the correct expertise facilitates productiveness, efficiency and employee connectivity. In an in-person setting, it offers individuals peace of thoughts.

At the beginning of the pandemic, our workforce of technologists noticed a possibility to create a novel product and make contact with tracing app Check-In. This app has not solely helped us, however aided lots of our purchasers as they navigated the “new regular” that got here with COVID-19.

For the reason that rise in the Delta variant, which was first detected within the U.S. in March, we’ve seen a correlation between instances and consumer curiosity within the product, underscoring the significance of factoring expertise into return-to-office plans. From June to July of 2021, consumer requests for demos jumped 111%, particularly within the leisure, transportation, and training sectors the place the should be in individual stays vital. The pandemic has required employers to help solely new facets of the employee expertise, because the wants of labor, house and well being collide. To proceed assembly these challenges, we’re releasing new updates this month addressing social distancing metrics, vaccination standing and the power to order a spot within the office as much as 5 days prematurely – giving executives the knowledge they should make expedient, data-driven choices.

Flexibility as a office fixed

Along with employee security within the office, our prospects are additionally telling us they need extra flexibility since lots of their put up Labor Day return to the office plans have been revised. Executives must hold their staff secure, and hold the enterprise working. Regardless of finest efforts to get individuals again into the office, employers now face a good job market in an unsure regulatory surroundings the place vaccine and masks insurance policies appear to vary weekly.


In PwC’s newest Next in Work survey performed within the U.S., CHROs say retaining expertise is their high precedence within the subsequent three to 6 months. Specializing in the employee expertise will assist retention and encourage adoption of productive and worthwhile hybrid work fashions. Expertise may help staff navigate a really fluid surroundings by giving them what they need – choices.

The previous 18 months have been a studying expertise and a brand new enterprise in how individuals work. Because of this, greater than 1 / 4 (28%) of staff and executives strongly agree they’re making everlasting adjustments to how and the place work will get executed based mostly on classes discovered from the pandemic. Enterprise leaders will proceed to face uncertainty. Having a versatile work mannequin, backed by expertise, will assist them and their workforce navigate the pandemic and the following disruption which may be simply across the nook.

Joe Atkinson is a vice chair and the U.S. chief merchandise and expertise officer at PwC.