Hospitals are using Amazon Alexa and Echo to help patients

Amazon’s Alexa is transferring into hospitals. On Monday, the corporate introduced that it’s going to now help scaled launches of its gadgets inside each healthcare techniques and senior residing amenities.

“When the pandemic first modified all of our lives, we had plenty of healthcare establishments attain out to us and ask if there was a manner we might help with among the challenges they have been having, notably associated to scarcity of private protecting gear,” says Aaron Rubenson, VP of Amazon Alexa. That kicked off a roughly yearlong pilot of Amazon Alexa inside care amenities, resembling hospitals. Medical doctors used Alexa’s intercom-like function to talk with patients with out having to go into their rooms and to conduct check-ins. Using Alexa to conduct rounds meant nurses and medical doctors might extra judiciously use protecting gear when it was briefly provide.

[Photo: courtesy of Amazon]

Hospitals that are using Amazon Alexa embrace Northwell Well being, Cedars-Sinai, BayCare, and Houston Methodist. Now Amazon, by way of its Amazon Properties program, is making Echo gadgets and the Alexa assistant obtainable to hospitals broadly. Amazon already makes the Echo obtainable to motels, residence buildings, and trip leases, and lately introduced plans for a customized “Hey Disney” service for Walt Disney World’s resorts.

In hospitals, Rubenson says, the gadgets permits patients to ship messages and requests to the nursing employees, moderately than hitting the decision button each time they want one thing. It additionally permits nurses and medical doctors to talk with patients by way of its “Drop In” function.


Hospitals may construct their very own Alexa abilities for his or her particular wants. As an illustration, the hospital might develop an Alexa talent for speaking discharge plans to a affected person. Alternatively, the hospital may develop an Alexa talent for conducting digital rounds.

The privateness issue

Hospital stays are immensely delicate occasions, and very personal data is mentioned in hospital rooms. That has implications for Alexa, particularly given that every one the processing crucial for the service occurs on Amazon servers. So as to keep affected person privateness, hospital patients won’t be able to contact members of the family using the Echo. “Amazon doesn’t have any private details about both the resident or affected person that’s using the service, to us its an nameless person,” says Rubenson. “By design, this resolution is nameless simply given the actual nature of those interactions.”

Alexa grew to become HIPAA compliant in 2019. That very same yr, Bloomberg reported that Amazon employees have been actively listening to samples of Alexa customers’ audio so as to enhance the service. Rubenson says that Amazon by no means shops audio from patients after it’s processed. Neither hospital employees nor property managers have entry to audio recordings, although they do get an aggregated report of how patients and residents are using their gadgets.

[Photo: courtesy of Amazon]

Amazon can be increasing into senior residing communities, resembling Eskaton in California. In residential settings, Alexa is barely extra personalised. Residents can have a name listing of shut members of the family and associates. On this area, Alexa additionally reminds residents to take remedy or assessment meal choices for the day. Like within the hospital, care suppliers can “Drop In” to examine on residents. Residents will even have the choice to mute their Echo system to stop it from repeatedly listening.

[Photo: courtesy of Amazon]

The push into hospitals and assisted residing is one more extension of the methods wherein Amazon is slowly worming its manner into the healthcare system. Amazon Internet Providers helps hospital networks, resembling Kids’s Well being Orange County, and the U.Ok.’s Nationwide Well being Service. As Moody’s senior retail analyst Charlie O’Shea advised Quick Firm earlier this yr, the subsequent massive transfer for Amazon will likely be creating new merchandise that help hospitals develop into extra environment friendly and efficient. Plainly Alexa is simply that newest service layer.