Hiring based on behavior, not résumé

“Numerous instances, we ask for superior levels or sure years of expertise, however none of that’s finally related,” he says. “You may in all probability discover examples in your individual firm of people that had far much less expertise than you’re requesting in a job description, however they discovered the job and did very properly. You may take individuals from all walks of life and assist them thrive.”

Behaviors Over Expertise

Arbitrary skillsets and a specific amount of expertise aren’t goal measures of how somebody will carry out on the job. As a substitute, Harris says managers ought to rethink the hiring course of, going again to the fundamentals and reexamining job descriptions.

“Take into account what are the true necessities for the job,” he says. “Then start searching for the behaviors that make somebody profitable as an alternative of searching for instructional pedigree or expertise. Excessive-performance DNA in workers is essential as a result of most of at this time’s work is completed in collaboration with groups versus celebrity people.”


Harris suggests trying internally at your greatest performing groups and workers and analyze what they do this makes them so invaluable. Then supply individuals who exhibit related behaviors, akin to having ardour for the work, firm, and the aim of the group.

“You’re searching for people who find themselves solution-oriented versus problem-oriented, and which might be mature sufficient to take care of the inevitable battle that occurs on the job,” he explains. “It principally comes right down to individuals who have stamina to work to get work executed. Then supply high-performance DNA in your candidates proper from the start, versus focusing on pedigree or earlier expertise as a proxy for what somebody’s going to do at your organization.”

A Three-Step Hiring Course of

When you shift your search from expertise to traits, Harris suggests utilizing a three-step hiring course of. The primary is the HR screening which makes certain the candidate has the minimal necessary expertise to do the job. Whereas expertise shouldn’t be the foremost focus, candidates ought to possess fundamental talent units.

As soon as a candidate strikes to the subsequent step, which is the interview section, Harris asks them enterprise case questions on how they’d remedy particular issues they might expertise on the job.

“In 20 minutes, you see them assume on their toes,” he says. “You see them within the position, and the way they’d remedy issues which might be related to your small business.”

The ultimate step is what Harris calls the WHOM interview, which stands for work-ethic, coronary heart, optimism, and maturity. Hiring based on WHOM prioritizes work-ethic, shared goal, ardour, resolution orientation, and maturity over earlier expertise and academic background.

Throughout this section, Harris asks behavioral-based interview questions as an alternative of asking a candidate to develop on their résumé. For instance, “Inform me a couple of time the place you had a deadline to finish on a challenge, however your boss requested you to do one thing that took you away out of your work. How did you deal with that?” Or “Inform me a couple of time you needed to work carefully with somebody who had a distinct working type than you. How did you make it work?”


“I’ve 32 questions and I ask 16 of these them, ranking every reply on a scale of 1 to 5,” says Harris.

Taking a three-prong, behavior-first strategy lets you be certain that candidates meet the necessary minimums in the course of the screening, see them on the job by way of tackling a enterprise case, and search for high-performance DNA.

“When the privilege of costly unattainable training and résumé-friendly expertise is diminished, you may really see the human you might be hiring for the position,” says Harris.