Facebook whistleblower Frances Haugen’s Senate testimony

This summer time, I requested my mom if I may see her Facebook newsfeed. I used to be stunned by how a lot political content material I noticed–a lot of it on politically-charged subjects equivalent to President Biden, abortion, vaccination, masks mandates, and Donald Trump. A few of it got here from my mom’s septuagenarian pals, some got here from advocacy orgs she had given to, and most of it had a callous, mocking tone for folks on the opposite aspect of the political spectrum.

The most important level made by Facebook whistleblower Frances Haugen on 60 Minutes Sunday evening was that each one that is by design.

“Its personal analysis is exhibiting that content material that’s hateful, that’s divisive, that’s polarizing, it’s simpler to encourage folks to anger than it’s to different feelings,” Haugen mentioned in the course of the interview. “Facebook has realized that if they alter the algorithm to be safer, folks will spend much less time on the positioning, they’ll click on on much less adverts, they’ll make much less cash.”


Haugen, who’s 37, labored in Facebook’s election integrity unit till the corporate dissolved the group after the 2020 election. A former worker at Google, Pinterest, and Yelp, she’s the supply of the leaked paperwork that have been the topic of The Wall Avenue Journal‘s damning series about how Facebook knowingly favors sure consumer teams and knowingly harms others.

Whereas Haugen’s 60 Minutes section was unexpectedly overshadowed at present by Facebook’s hours-long global outage, she’s not going wherever. She is going to testify on Capitol Hill earlier than a Senate Commerce subcommittee tomorrow—and can include receipts, within the type of hundreds of leaked inner Facebook paperwork. Reuters is reporting that she’s going to urge legislators to step in and legislate the company.

Facebook, in fact, denies Haugen’s core competition. “We proceed to make important enhancements to sort out the unfold of misinformation and dangerous content material,” mentioned Facebook spokeswoman Lena Pietsch in a response to 60 Minutes. “To counsel we encourage unhealthy content material and do nothing is simply not true.”

Pietsch’s protestations, nonetheless, are undercut by her firm’s own research. I’m satisfied that the polarizing content material is an enormous motive my mom retains reaching for her cellphone all through the day. She’s addicted, identical to hundreds of thousands of Individuals, to that little feeling of “In your face, fools, I and my tribe are proper once more!” That very same little thrill is delivered to folks on each side of the political divide–Facebook wins both method.

Facebook isn’t the one media firm that’s discovered the ability of partisan venom and its capacity to maintain shoppers engaged. Fox Information figured it out way back. And its rivals CNN and MSNBC, not eager to miss out, regularly joined the game, every given loads of cowl by the day by day extremes of Donald Trump. However Facebook is a media aggregation layer that collects content material from all these TV shops, and nearly all different kinds of digital media. It’s the sharing and dialog layer. After Tucker Carlson’s newest section seems on Fox, clips of it bounce to the Facebook layer and start to unfold.

After years of controversy over its affect on society, Facebook stays wildly worthwhile and is still growing. Model advertisers say there’s simply no higher deal on the market. Facebook just lately mentioned that nearly 3 billion folks–that’s two of each 5 folks on earth–used certainly one of its platforms—Facebook, Instagram, or WhatsApp—final month. A January examine by Pew Analysis discovered that 36% of Individuals commonly come to Facebook for his or her information.

In different phrases, greater than a 3rd of U.S. shoppers enable Facebook to offer a major view into the world exterior their city. It’s having its results. A new survey from the College of Virginia launched late final week discovered that greater than half of Trump supporters (52 %) and greater than 4 in ten (41 %) Biden supporters agree (strongly or considerably) that it’s “time to separate the nation.” That’s, they assist the concept of the pink states separating from the blue ones to kind two (very) completely different international locations. Eighty % of Biden voters and 84 % of Trump voters view the opposite aspect as a “clear and current risk to American democracy.”


As conservative commentator David French factors out in his newsletter (“A Whiff of Civil Struggle within the Air”), all this partisan loathing appears to have nearly every part to do with id and emotion, and little to do with coverage. Republicans expressed surprisingly excessive ranges of assist for the precise insurance policies within the Biden Infrastructure Plan, for instance, however on the similar time mentioned they noticed little distinction between “Democrats” and “socialists.” In the meantime, the Democrats polled mentioned they noticed little distinction between “Republicans” and “fascists.”

It’s not a coincidence that these stereotypes re precisely how the 2 sides are introduced to one another–typically in memes–on social media.

In fact you possibly can’t lay the nation’s polarization downside at Facebook’s ft alone. There are too many gamers cashing in on partisan rage to single out only one. However Haugen drove an necessary level residence on nationwide TV on Sunday, and can doubtless increase on it in her testimony. Facebook is aware of what it’s doing, and has chosen to proceed doing it as a result of that’s the place the expansion comes from. And for Facebook and its buyers, progress is every part.

Facebook is extensively mistrusted amongst legislators. The corporate is frequently tongue-lashed by Congressmen in the course of the Massive Tech hearings that occur an increasing number of typically within the capital. Missouri Senator Josh Hawley has some killer soundbites, however nothing a lot in the way in which of precise laws has come of it. Congress can’t even move a privateness invoice, though California led the way in which in 2018 and several other states have adopted.

Haugen’s look will put a face to the narrative that Facebook is one thing just like the tobacco trade, and that its product is a responsible pleasure that poses an actual risk to the well being of the nation. That—and the documentation she’s going to deliver—may immediate lawmakers to cease speaking concerning the firm’s impact on society and begin doing one thing about it.