Damning letter details culture of abuse at Ideo

p 1 90640907 damning letter details a culture of workplace abuse at ideo

9 international places of work. Greater than 700 workers. Greater than $100 million in annual income. That is Ideo, probably the most famend design studio on the planet. It’s the agency that pioneered the very thought of “design pondering” and claims its boundless creativity comes from its “human-centered” culture. Shoppers embody Coca-Cola, Ford, Ikea, and Conagra. Ideo has labored on every thing from Apple’s first mouse to the Swiffer flooring mop.

However the private experiences described by designer George Aye might tarnish Ideo’s legacy. Aye labored at Ideo’s Chicago workplace from 2001 to 2008. In a letter he posted on Medium—for which he interviewed 23 individuals who have additionally labored at Ideo—he outlines a broken culture of abuse, typically grounded in systematic white supremacy.

“I imagine that with out important reform, IDEO is an unsafe office for girls, PoC (Folks of Shade) and WoC (Girls of Shade),” he writes. Over the following roughly 5,000 phrases, Aye details private trauma, a lawsuit, and Ideo’s personal hypocritical actions to exhibit a culture of abuse—and one which Aye says firm executives have been nicely conscious of since at least 2017. The essay is predicated on nameless interviews, and Quick Firm didn’t independently confirm the accounts. Ideo additionally declined to reply to a number of requests for remark.


Aye’s account may be read in full here. Beneath, we’ve recognized just a few of his strongest tales.

It was sink-or-swim from day one

Aye’s first commentary is that Ideo, whereas a playground for a lot of of the corporate’s profitable white males in administration positions, felt totally different for individuals of colour. In his case, he was not a U.S. citizen, and he relied on Ideo’s visa sponsorship to stay in the USA. He alludes to every single day feeling prefer it’s a primary day, or “an interview that by no means ends,” solely compounded by the truth that in talking up he feared he might lose his visa.

Aye says the expertise wasn’t distinctive to him. He alleges that administration constantly bullied ladies and other people of colour.

Diana Lyman, the previous senior director of gross sales and advertising and marketing for Ideo Merchandise, is at present suing Ideo for wrongful termination and discrimination, after she was terminated whereas on maternity depart. (You possibly can learn paperwork from the case here.) Within the paperwork, Lyman claims her white male supervisor was a bully, and saddled workers with work till they opted to stop. She additionally says he complained about “having to pay for a complete 12 months of maternity depart solely to have [women] not return.” As soon as when Lyman complained to HR about this supervisor, she was informed, “He’s by no means going to vary so it turns into a query of whether or not or not this staff is the correct match for you.” (Lyman didn’t reply to a request for remark by press time.)

Lyman may sound like an outlier. However the lawsuit claims it wasn’t the primary time that specific supervisor had been hostile to workers. In response to the lawsuit, two different feminine workers introduced claims towards the supervisor and signed severance agreements with Ideo.

Aye posits that many former Ideo workers don’t communicate out as a result of they signal nondisclosure agreements, a standard tactic amongst firms to silence criticism. As he writes:


“In response to one of the briefs, Diana was supplied a ‘very beneficiant severance provide’ by the corporate and declined. From my alumni interviews, I do know of many former workers who’re contractually silenced from talking out. They’re sure by an NDA in consequence of their taking a paid severance or settlement package deal over their office disputes. Any classes on methods to forestall additional hurt at the moment are sealed behind the impenetrable occasion horizon of these signed paperwork.”

IDEO knew these points existed for years

After all, particular person tales can fall by the cracks. Each firm can have a nasty supervisor or two. How might decision-makers inside Ideo know that their optimistic firm culture was broken? In actual fact, Aye’s sources declare that Ideo employed the third-party consultancy Paradigm in 2017 to analyze points with company culture. What Paradigm present in its report, which Aye claims to have obtained, echoes many of the problems. A screenshot of the report in Aye’s essay reads:

“IDEO’s imaginative and prescient of making a office the place individuals do impactful work with their pals has led to a homogenous group and an over-reliance on social foreign money, which advantages workers and majority teams. For instance, males and White workers are more than likely to really feel that they belong, that they’re concerned with resolution making, and that their voices are heard. Males and White workers are additionally considerably overrepresented in positions of management.”

IDEO’s management is linked to questionable sources

Aye additionally criticizes Ideo’s ethical compass. Aye claims that he heard again and again that Ideo wouldn’t tackle purchasers with ethically questionable merchandise, like weapons and tobacco. Staff have been invited to talk up and weigh in on ethically questionable initiatives.

In 2013, when Ideo was contemplating Chick-fil-A as a consumer, some workers had points given the corporate’s stance on LGBTQ rights. As Aye writes:

“Nevertheless, after a number of members of the studio spoke up within the all-staff assembly, management truly reprimanded them, saying that they need to know higher than to talk up in entrance of the entire staff, and highlighting how their dissenting voices carried rather a lot of weight within the workplace. Backlash like this may solely have a chilling impact on any future alternatives for important suggestions.”

Aye goes on to level out that the Division of Protection and the Nationwide Safety Company—authorities businesses which might be answerable for the U.S. army and have been accused of spying on citizens, respectively—are each on Ideo’s consumer checklist, and that Ideo’s personal leaders are comfy working in ethically grey areas. On the Stanford d.faculty, Ideo cofounder David Kelley was a thesis adviser to a founder of Juul, an e-cigarette that ran afoul of government regulators for targeting kids.

Aye additionally factors to the Ideo mission Design for Studying, an academic startup studio that Aye claims Ideo “launched for the youngsters of Mohammed bin Salman’s family and friends.” The studio was led by Sandy Speicher, who turn into Ideo’s CEO in 2019 after longtime CEO Tim Brown stepped down. We tried to get Ideo to handle this allegation, however the firm didn’t reply to our request for remark.

Mohammed bin Salman is the crown prince of Saudi Arabia and the nation’s deputy prime minister. He’s recognized for giving ladies more autonomy within the nation, but additionally for silencing dissent with lethal means. Ideo workers noticed working for his household as an moral concern, which might even show harmful. In response to U.S. intelligence, Salman ordered the capture of journalist Jamal Khashoggi, earlier than he was murdered. Aye writes:

“[B]ut even when the mission had some dangers concerned, it supplied very tangible worth to the agency. In response to a number of alumni, it introduced years of monetary stability for the brand new mini-studio and its chief who was attempting to determine herself amongst the principally male companions. . . . Maybe that is one of the under-documented prices of management at IDEO—the price to your personal private ethical compass.”

If in case you have a narrative to share

For many firms, these allegations can be horrible. However for Ideo, which positions itself as a beacon of not simply creativity, however of ideological management, these allegations are devastating. Ideo is coming off of a very robust 12 months, throughout which it lower 8% of its international workforce. After all, Ideo isn’t the one seemingly progressive firm going through a reckoning. Google has been coping with similar scandals for years, additionally stemming partially from the social pressures of white male administration.

The query now’s, what’s going to Ideo do to straight tackle the issues it recognized years in the past?

If in case you have skilled office abuse at Ideo and wish to share your story, I’ll honor your anonymity. You possibly can e-mail me right here or DM me on Twitter here.