3 trends in messaging technology resulting from COVID-19

2020 modified every thing for lots of people. The pandemic pressured folks all over the world to alter the way in which they reside and work and what it means to spend time collectively. We went from with the ability to go to a film, live performance, or take pleasure in dinner with buddies to needing to stay bodily distant. Human interplay is so essential to our well-being, and immediately, it was taken away from us.

To remain related with the folks round us in the face of social distancing, we turned to and relied on technology. Demand for companies resembling my firm’s software, Fb Messenger, skyrocketed, and as enterprise and other people’s routines modified, so did our give attention to the messaging merchandise we targeted on delivering. We noticed elementary change in how folks needed to remain immediately related and it pressured us to compress years’ value of product improvement into a couple of months in order to adapt. Persons are adapting to those new patterns as properly—they’re right here to remain even after the pandemic goes away.

We count on these shifts in habits to proceed via 2021 and past.  Right here’s what to observe for in this new 12 months.


Extra digital co-experiences

Connecting via video calling, particularly in small teams, was arguably probably the most in-demand function folks turned to in 2020. And this pattern reveals no signal of slowing down. In response to a (*3*), 85% of individuals at present utilizing video calling platforms imagine they are going to proceed to make use of them even as soon as COVID-19 lockdowns are lifted.

In 2021, folks will search for video calling companies that permit them do extra than simply speak to one another. They’ll need options that may allow them to share usually in-person experiences nearly; watch motion pictures collectively, take heed to music collectively, play video games collectively, be taught and train collectively. Folks will count on these “add-on” options to be free and simple to make use of, and corporations that ship these experiences with out letting the technology get in the way in which will seemingly thrive.

At Messenger, we acknowledged this shift in habits in 2018. When the pandemic hit, we targeted on accelerating our present technique to fulfill the wants of folks that use our companies sooner. We launched Messenger Desktop to permit folks to attach on greater screens over their computer systems, alongside on cell. We launched Messenger Rooms, as a simple and seamless approach to create a digital lounge with family and friends, in addition to Watch Collectively, a group-watch perform with the flexibility to talk throughout Fb Watch movies.

The 12 months of conversational e-commerce

As everyone knows, the COVID-19 pandemic and subsequent restrictions have been particularly arduous on small companies. Many have needed to shut their doorways, some eternally, and numerous others have turned to the web to remain related with their clients, some creating a web based presence for the primary time. In response to a recent study by Deloitte and commissioned by Fb, 77% of the SMBs surveyed indicated they began utilizing or elevated their utilization of digital instruments through the pandemic. In 2020 we noticed complete day by day conversations between folks and companies on Messenger and Instagram develop by over 40%.

In 2021, companies will look to boost their on-line presence much more by participating in dialog with clients via messaging. As extra folks store via social channels, companies will construct extra strong conversational technology that may allow them to join extra with their clients in a approach that works higher for purchasers. For instance, companies will recreate the “in-store expertise” on-line by giving folks the flexibility to ask questions alongside the trail to buy, at a time and place that works for them.

Dad and mom embracing digital connecting

One of many trends we noticed globally in 2020 was the transition to distant studying for faculties and universities internationally to assist sluggish the unfold of COVID-19. To assist their children address isolation and lack of bodily social interplay with friends, dad and mom turned to tech to assist children stay related with their family and friends. And so they turned to companies they trusted to assist.


Now that oldsters have seen the ability of connection via technology for his or her children in 2021, we’ll see an increasing number of gaming, social, and messaging apps designed particularly for youths and youths. We’ll additionally see elevated scrutiny—from dad and mom and regulators—on apps for youths. Dad and mom will proceed to hunt methods to keep up connection for his or her children via distance till the vaccines are extensively out there and distributed, however they are going to need to ensure that their youngsters are secure on-line and can flip to these companies that give them that management.

Whereas the previous 12 months might have elevated our reliance on technology to remain related with each other, it’s additionally made clear that whatever the technology folks use they need it to facilitate actual human connection, regardless of the gap. Folks will flip to these corporations that may assist folks preserve this connection in 2021 and past.

Stan Chudnovsky is the vp of Messenger by Fb. Earlier than becoming a member of Fb, Stan was vp of progress and world technique at PayPal after IronPearl, which he cofounded, was acquired in 2013. He cofounded a number of different profitable corporations together with Jiff, NFX, Ooga Labs, and Wonderhill.